Refund and Returns Policy

Our Policy Explained

1. In all occasions of product or service dissatisfaction, we encourage contact with our office in the first instance so we can facilitate the fastest possible resolution.
   
2. Considering the nature of the content and services provided through this site and our service, we do not refund service fees or subscription fees unless there is sufficient evidence (to our satisfaction) of misapplication of your communications or an implementation of processes that were unreasonable in delivering the service you requested.
   
3. Where products (i.e. tangible goods of a physical nature, as opposed to services) are purchased, you may return products within 14 days of receipt where the goods are not fit for the purposes intended. This should be made (in the first instance) to the suppliers address posted on your invoice, receipt or consignment note, or in the second instance to the address shown at the Contact section of our website. Please make telephone or email contact before despatching the goods so that processes can be aligned for maximum efficiency. In this event, we will provide you a credit for other purchases on the site (less shipping and handling charges incurred). This is your sole and exclusive right to refund and return.
   
4. There is no refund for opting out half way through a hosting period paid for.
   
5. All Hosting is to be paid for in advance by the client or customer. A payment invoice is generated and emailed to the client month with a due date of 1st of the Next Month, if the payment is not received by the 5th of the next month the associated account / services will be suspended. This means that emails and websites will not work until the account is paid. The system used by Faith Computing is automated and creates its invoices at set dates - emailing the client itself.
   
6. Regarding website creation, Faith Computing Pty. Ltd. requires 50% payment upfront (unless stated otherwise) before selecting dates of work and organising its employees to commence project works.
   
7. If the client changes their mind there is no legal entitlement to refund of the deposit, though Faith may at its sole discretion choose to refund such monies. If the client changes their mind after a project is commenced, a deposit plus pro-rata amount will be charged.
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8. Considering the nature of the content & services within this site we do not allow refunds of subscription fees you purchase from Faith Computing Pty Ltd.
9. Regarding Hosting, there is no refund for opting out half way through the period paid for.
10. All Hosting is to be paid for in advance by the client or customer. Payment Invoice is generated & email to the client on the 15th of the month with a due date of 1st of the Next Month, if the payment is not received by the 5th of the next month the associated account / services will be suspended - this means that emails & websites will not work unless the account is paid. The system used by Faith Computing is automated & creates its invoices at set dates - emailing the client itself.
11. Regarding Website Creation, Faith Computing Pty. Ltd. requires 50% payment upfront (unless stated otherwise) before selecting dates of work & organizing its employees to start.
12. If the client changes their mind there is no refund of the deposit what so ever. If the client changes their mind toward the end they will be billed the total price and expected to pay the invoice within the standard time.

Agreement Ends.

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