For quality's sake

value upfront as well as continued value, don't get their money and then leave them for dead once the project is over. Even if you need to charge them more as a result of your continued support (which you should really calculate before launching) it matters not compared to their need for quality support in your field of knowledge. If they need updates done, ask them to document them, email them and send you any images that go along with the updates.

Principle 3. Ensure you lay a good solid foundation and work flow for your business, otherwise you may get some awesome marketing done, have 100 new clients on board in the first month & then your 'system' of business, communication or even technology may let you down and drive your company name into the dirt. So study, study, study until you are sure you have the right foundation.

A forward looking set back

So, now that you all have a little more insight into how we do business I will explain our latest set back.

Due to an expansion in our team here, I have had to upgrade our hosting, Internet bandwidth and more. This will help us keep everything running smoothly. Up until now I have been doing all of the technical, now I have a new systems administrator working with us.He is worth his weight in Gold. I also just signed a contract with a Client support team who will be looking after simple client issues through a 'Live Chat' Module on the front page of our websites as well as a ticketing system for more intense problems.

Our Team is growing now more and more, the work load is getting bigger and also being taken out of my hands personally!

This gives me the confidence to move forward with Joomla For Designers and really pour my heart and soul into this project of mine.

So, in saying all of that, please stand by for a launch date for the pilot program. I wont be throwing my work on this project down the drain or the hopes of those who wish to learn from me and break free of the 'employment trap' as I call it.

Regards,

Scott Nailon